Privacy Policy
Effective and last updated: September 15, 2026
This Privacy Policy explains how Pain in the GrAss collects, uses, protects, and handles information provided through our website, quote forms, customer communications, and services. Pain In The GrAss is operated by Pain In The Grass LLC.
Information We Collect
We may collect information that you voluntarily provide to us, including your name, phone number, email address, service address or ZIP code, number of dogs, service preferences, quote requests, scheduling information, and other information you choose to provide.
We may also collect basic technical information when you use our website, such as browser type, device information, IP address, pages visited, and similar website usage information.
How We Use Information
We may use information to:
- Respond to quote requests and customer questions.
- Provide, schedule, and manage pet waste removal services.
- Send service-related communications, reminders, and customer support messages.
- Send marketing or promotional communications when the recipient has provided the required consent.
- Maintain and improve our website, customer experience, and business operations.
- Protect against fraud, abuse, or security issues and comply with applicable legal obligations.
Service Providers
We may use service providers that help us operate our website, customer relationship systems, communications, scheduling, customer support, and other business functions. These providers may process information only as reasonably necessary to provide services to us or on our behalf.
SMS Privacy
SMS consent and mobile numbers are not sold or shared with third parties or affiliates for marketing or promotional purposes. Information may be provided to service providers solely as necessary to support our services. SMS opt-in data and consent are excluded from any other data sharing and will not be disclosed to third parties for their own marketing or promotional purposes.
Cookies and Website Technologies
Our website may use cookies, analytics tools, pixels, or similar technologies to operate the site, understand website usage, and improve performance. Your browser may allow you to limit or disable cookies.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, electronic transmission, or storage system can be guaranteed to be completely secure.
Data Retention
We retain information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.
Your Choices
You may contact us to ask questions about your personal information or request that we update or correct information you have provided. You may opt out of marketing text messages at any time by replying STOP. For SMS assistance, reply HELP.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised effective date.
Contact Us
Legal business name: Pain In The Grass LLC
529 Democrat Rd, Gibbstown, NJ 08027
Phone: 856-207-0195
Email: [email protected]